Terms and Conditions

By using our website and booking our transportation services, you agree to our terms and conditions. All reservations are subject to availability and must be confirmed in advance.

Reservations: Cancellations more than 24 hours before the scheduled pickup time will receive a full refund. Cancellations made 12-24 hours before pickup time are subject to a fee equal to 25% of the reservation total. Cancellations made less than 12 hours before pickup are subject to a fee equal to 50% of the reservation total. No-shows and cancellations made after the chauffeur has been dispatched will be charged the full reservation amount.

Flight delays are not considered cancellations when Modern Chauffeur is able to monitor the original flight information provided with the reservation.

Airport Pickups: Include 30 minutes of complimentary waiting time for domestic arrivals and 60 minutes of complimentary of waiting time for international arrivals. After the complimentary period, waiting time is charged at $30 per 15 minute increment. Flight delays do not reduce the complimentary waiting period when accurate flight information is provided.

Billing: A 30% deposit is charged at the time of booking to secure your reservation. The remaining balance will be charged to the payment method on file after the ride is completed or by the booking customer by invoice which is sent via email & text msg. By booking with Modern Chauffeur, you authorize these charges and agree to maintain a valid payment method on file.

Cleaning: Passengers are expected to treat the vehicle with care and leave it in substantially the same condition in which it was provided. A standard cleaning fee may apply for excessive dirt, spills, stains, food or drink residue, mud, or other messes requiring more than routine cleaning.

A major cleanup is any condition that requires significant additional time, specialized cleaning products, professional detailing, or the removal of bodily fluids, vomit, blood, urine, feces, gum, adhesive substances, strong odors, or other substances that cannot be removed through ordinary cleaning. A major cleanup also includes damage or contamination to the vehicle’s upholstery, carpeting, flooring, trim, or other interior surfaces caused by a passenger or passenger-related activity.

A major cleanup fee of $250 will be charged for each occurrence. If the actual cost of professional detailing, repairs, odor removal, replacement, or loss of use exceeds $250, Modern Chauffeur may charge the additional documented cost to the payment method on file. The customer authorizes these charges by booking the service and agrees to pay all applicable cleaning, repair, and related fees.

Smoking: Smoking, vaping, and the use of tobacco, cannabis, or other smoke-producing products are strictly prohibited in all Modern Chauffeur vehicles. This policy applies to all passengers and includes cigarettes, cigars, pipes, electronic cigarettes, vaporizers, and similar devices.

Passengers must not smoke or vape inside the vehicle, and they may not dispose of ashes, cigarette butts, or other smoking-related materials in the vehicle or its storage areas. Passengers are also responsible for ensuring that smoke, odor, or residue does not damage or contaminate the vehicle.

If a passenger violates this policy, Modern Chauffeur may end the ride immediately and require the passenger to exit the vehicle. The passenger may also be responsible for cleaning, deodorizing, repair, replacement, or other related charges resulting from the violation, which is a $250 cleaning fee. 

Modern Chauffeur may refuse service or decline future bookings if a passenger violates this policy or if the vehicle is damaged or contaminated by smoking, vaping, or related products.

Trip Updates: Passengers must notify Modern Chauffeur as soon as possible of any changes to their trip details, including pickup or drop-off locations, pickup times, passenger counts, luggage requirements, vehicle preferences, or special requests.

Trip updates are subject to availability and may result in additional charges, changes to the vehicle assignment, or adjustments to the pickup time. Modern Chauffeur cannot guarantee that requested changes can be accommodated, particularly when they are made shortly before the scheduled pickup or after the ride has begun.

Passengers are responsible for providing accurate and complete trip information. Delays, missed pickups, additional waiting time, or other costs resulting from inaccurate, incomplete, or late updates may be charged to the payment method on file.

Modern Chauffeur will make reasonable efforts to communicate important trip updates, but passengers should monitor their messages and remain available at the scheduled pickup time.

We are not liable for delays caused by traffic, weather, or other unforeseen circumstances. All passengers are expected to behave respectfully during service. For full terms, please contact us directly.